Privacy Policy

SUMMARY OF YOUR RIGHTS (CALIFORNIA RESIDENTS)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to:

• Know what personal information we collect and how we use it
• Delete your personal information
• Correct inaccurate personal information
• Opt-out of the sale or sharing of your personal information
• Limit the use of sensitive personal information
• Non-discrimination for exercising your privacy rights

To exercise these rights: Email info@frenchfitness.com or call 1-925-430-6111

See also: Cookie Policy | "Do Not Sell or Share My Personal Information" page

1. PERSONAL INFORMATION WE COLLECT

1.1  "Personal Information" means any information that identifies or may identify you as an individual.
1.2  We collect your Personal Information in the course of providing the Website to you. Depending on your use of the Website, you might supply us with such information as:

1.2.1  your name, email address, phone number, and other optional information;
1.2.2  your credit card, bank information, billing address, and other payment information;
1.2.3  your address, city, country, state, zip/postal code, and other delivery information;
1.2.4  usernames, aliases, roles, and other authentication and security credential information;
1.2.5  content of feedback, testimonials, inquiries, support tickets, and any phone conversations (which may be monitored or recorded where permitted by law and with appropriate notice/consent), chat sessions and emails with or to us;
1.2.6  your image (still, video), voice, and other identifiers that are personal to you when you contact us;
1.2.7  Call Recording Notice: When you call us, we may monitor or record calls for quality assurance, training, customer support, and dispute prevention/resolution. Where required by law, we will provide notice and obtain consent before recording; if you prefer not to be recorded, please tell us at the start of the call and we will offer an alternative way to assist;
1.2.8  information regarding identity, including government-issued identification information;
1.2.9  corporate and financial information;
1.2.10  VAT numbers and other tax identifiers;
1.2.11  Service-related information: Installation preferences, equipment specifications, warranty registration details, service history.

2. USE OF PERSONAL INFORMATION

2.1  Provide the Website and Services. We use your Personal Information to provide and deliver the Website and process transactions related to the Website, including Account creation, payments, deliveries, refunds, returns, installations, and warranty services. The legal bases for this processing are contractual necessity and legitimate interest.
2.2  Service Coordination. We share necessary information with National Gym Service LLC, who coordinates and arranges for qualified third-party contractors to perform installations, warranty repairs, and equipment maintenance.
2.3  Measure, Support, and Improve the Website. We use your Personal Information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop the Website. The legal bases for this processing are contractual necessity and legitimate interest.
2.4  Recommendations and Personalization. We use your Personal Information to recommend products that might be of interest to you, identify your preferences, and personalize your experience. The legal basis for this processing is consent and legitimate interest.
2.5  Communicate with You. We use your Personal Information to communicate with you in relation to the Website via different channels (e.g., by phone, email, chat, SMS) and to respond to your requests. The legal bases are consent and legitimate interest.
2.6  Marketing. We use your Personal Information to market and promote the Website. The legal bases are consent and legitimate interest (where we do not need your consent).
2.7  Fraud and Abuse Prevention. We use your Personal Information to prevent and detect fraud and abuse. We may also use scoring methods to assess and manage credit risks. The legal basis is legitimate interest.
2.8  Comply with Legal Obligations. In certain cases, we have a legal obligation to collect, use, or retain your Personal Information.
2.9  With Your Consent. We may also ask for your consent to use your Personal Information for a specific purpose. You may withdraw your consent at any time.
2.10  We never sell your Personal Information for monetary consideration. We may share limited online identifiers and usage information (such as cookie data and browsing activity) with advertising and analytics service providers, as described in our Cookie Policy and "Do Not Sell or Share My Personal Information" page. We do not sell or share mobile telephone numbers or SMS opt-in data with third parties for their own marketing or advertising purposes.

3. SHARING OF PERSONAL INFORMATION

3.1  Service Coordinator – National Gym Service. We share your Personal Information with National Gym Service LLC ("National Gym Service") when you purchase installation services, extended warranties, or require warranty repairs. National Gym Service is an affiliated company under common ownership that coordinates and manages service fulfillment by hiring and overseeing qualified third-party contractors to perform professional fitness equipment installation, maintenance, and repair services. Information shared includes: your name, contact information, delivery address, equipment details, service preferences, and service history. Both National Gym Service and the third-party contractors they engage are contractually obligated to protect your information and may only use it to perform the requested services.
3.2  Our Affiliates. We share Personal Information with our affiliates that we control that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.
3.3  Third-Party Service Providers. We employ other companies and individuals to perform functions on our behalf. Examples include delivering hardware, sending communications, processing payments, assessing risks, analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, and providing training. These third-party service providers have access to Personal Information needed to perform their functions, but may not use it for other purposes. They must process that information in accordance with this Privacy Policy and as permitted by applicable data protection laws.
3.4  E-Commerce Platform. Our Website is hosted on BigCommerce. Your Personal Information, including payment and order information, is processed through BigCommerce's secure platform. BigCommerce acts as a data processor on our behalf and is subject to their own privacy policy and data processing agreements.
3.5  Our and Others' Protection. We release Account Information and other Personal Information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of our company, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
3.6  With Your Consent. Other than as set out above, you will receive notice when Personal Information about you might be shared with third-parties, and you will have an opportunity to choose not to share the information.

4. STORING OF PERSONAL INFORMATION

4.1  We are based in the United States (U.S.). We provide services globally using computer systems, servers, and databases located in the U.S. When you use our Website from outside of the U.S., your information may be transferred to and processed in the U.S. Please note that U.S. data and privacy laws may not be as comprehensive as those in your country. Residents of certain countries may be subject to additional protections as set forth below.

5. SECURITY OF INFORMATION

5.1  Security is our highest priority. We design our systems with your security and privacy in mind. We adopt appropriate data collection, storage and processing practices and security measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. We restrict access to Personal Information collected about you to our employees, contractors, and certain third-party service providers as discussed above.
5.2  Please note, however, that no website or storage mechanism can guarantee 100% security. We cannot guarantee that our security measures will be error-free, that the Website will always be secure, or that unauthorized third-parties will never be able to defeat our security measures or those of our third-party service providers.

6. RETENTION OF PERSONAL INFORMATION

6.1  We keep your Personal Information to enable your continued use of the Website, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific Personal Information varies depending on the purpose for its use, and we will delete your Personal Information in accordance with applicable law.

7. DE-IDENTIFICATION OF PERSONAL INFORMATION

7.1  When allowed by applicable law, we will take reasonable steps to de-identify and store your Personal Information after the retention period. We may use de-identified data in some instances. We either maintain such data without attempting to re-identify it or treat such data as Personal Information subject to applicable law.

8. NON-PERSONAL INFORMATION

8.1  Non-Personal Information is information that does not personally identify a person but may include tracking information about the use of the Website such as devices, location, and demographics. When you use the Website, we collect and store the following Non-Personal Information: analytics data, log files, device identifiers, and location data.
8.2  We collect Non-Personal Information you provide to us when you:

8.2.1  search for, subscribe to, or purchase products;
8.2.2  create or administer your Account;
8.2.3  configure your settings for, provide data access permissions for, or otherwise interact on the Website;
8.2.4  communicate with us by phone, email, or otherwise;
8.2.5  complete a questionnaire, a support ticket, or other information request forms; and
8.2.6  use our notification features.

9. INFORMATION FROM OTHER SOURCES

9.1  We might collect information about you from other sources, including service providers, partners, and publicly available sources. Examples include: marketing and sales generation information; subscription, purchase, support, or other information about your interactions with products and services; search results and links, including paid listings; and credit history information from credit bureaus.

10. COOKIES AND TRACKING TECHNOLOGIES

10.1  The Website uses "cookies," pixels, web beacons, and similar technologies to collect information about your browsing activities. For complete details about cookies and tracking, please see our separate Cookie Policy. You can manage cookie preferences through your browser settings or by using our cookie consent banner when you visit our Website.
10.2  Do Not Track / Global Privacy Control: We honor Global Privacy Control (GPC) signals. If your browser sends a GPC signal, we will treat this as a valid opt-out of the "sale" or "sharing" of your Personal Information for targeted advertising. You may also opt-out by visiting our "Do Not Sell or Share My Personal Information" page.

11. OPTING-OUT OF INTEREST-BASED ADVERTISING

11.1  We recognize how important your online privacy is to you. You can control interest-based ads through the following:
11.2  Web Browser: www.networkadvertising.org/choices/
11.3  DAA: www.aboutads.info/choices/
11.4  Mobile iOS: Settings > Privacy > Tracking > Disable "Allow Apps to Request to Track"
11.5  Mobile Android: Settings > Google > Ads > Enable "Opt out of interest-based advertising"

12. MARKETING COMMUNICATIONS; OPTING OUT

12.1  We only send marketing communications where we are authorized to do so by law. You can opt-out by clicking "unsubscribe" in our emails, contacting us, or updating your Account preferences. Even if you opt-out of marketing, we may still send you transactional and administrative communications.

13. SMS/TEXT MESSAGE UPDATES (CUSTOMER CARE)

13.1  With your express consent, we may send you SMS text messages related to your orders, shipping and delivery updates, installation and service scheduling, and customer support (collectively, "Customer Care Messages"). This SMS program does not send marketing or promotional text messages. SMS consent is collected through our Website when you opt-in by checking the appropriate box.
13.2  We collect SMS/text consent when you: (a) check the SMS/text opt-in box at checkout, (b) sign up through any dedicated SMS or email/SMS signup forms on our Website, or (c) check the SMS/text opt-in box on our Contact Us form.
13.3  IMPORTANT: PHONE NUMBER SHARING POLICY
We do not sell or share your phone number with third parties for their own marketing or promotional purposes. We only share your phone number with third-party SMS service providers (such as Klaviyo) acting as our service providers to deliver the text messages you request. These service providers are contractually prohibited from using your phone number for any purpose other than sending our messages on our behalf.
13.4  Key terms:

•  Message and data rates may apply
•  Consent is not required for purchase
•  Opt-out anytime by replying "STOP"
•  Reply "HELP" for support
•  We do not sell, rent, or share your mobile number or SMS opt-in data with third parties for their own marketing or advertising purposes
•  You must be 18+ to sign up for our SMS program

See our Privacy Policy for more details.

14. YOUR PRIVACY RIGHTS

14.1  Subject to applicable laws, you have the following rights:

14.1.1  Right to Access. Request copies of your Personal Information and information about how it is processed.
14.1.2  Right to Correct. Request correction of inaccurate Personal Information.
14.1.3  Right to Delete. Request deletion of your Personal Information (subject to exceptions).
14.1.4  Right to Restrict/Limit. Request restriction of processing.
14.1.5  Right to Object. Object to processing of your Personal Information.
14.1.6  Right to Data Portability. Request portability of Personal Information you have provided.

14.2  To exercise any of your rights, contact us at info@frenchfitness.com or call 1-925-430-6111. We will not discriminate against any consumer for exercising their rights.

15. ADDITIONAL TERMS FOR CALIFORNIA RESIDENTS

15.1  This section applies only to California residents and describes how we collect, use, and share Personal Information under the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA").

15.2  Categories of Personal Information Collected. In the past 12 months, we have collected the following categories of Personal Information:

•  Identifiers: Name, email, phone, billing/shipping address, account credentials
•  Commercial Information: Purchase history, products/services purchased, order information
•  Financial Information: Credit card, bank account, payment details
•  Internet/Network Activity: IP address, browser type, device info, browsing history, cookie data
•  Geolocation Data: Delivery location, service area information
•  Audio Information: Call recordings and related call content when you contact us by phone (where permitted and with notice/consent)

15.3  California Notice at Collection and Retention. At or before the time we collect Personal Information from California residents, we provide notice of the categories of Personal Information we collect and the purposes for which we use it, as described in this Privacy Policy. We retain each category of Personal Information only for as long as reasonably necessary and proportionate to achieve the business or commercial purposes for which it was collected.

15.4  Sale and Sharing of Personal Information. We share Personal Information for "business purposes" as defined by the CCPA. While we do not sell Personal Information for monetary consideration, we may share certain online identifiers and internet activity (excluding mobile telephone numbers and SMS opt-in data) with advertising networks and analytics companies in ways that may constitute a "sale" or "sharing" under the CCPA. You have the right to opt out of this sale/sharing. See our "Do Not Sell or Share My Personal Information" page or our Cookie Policy for opt-out instructions.

15.5  Your California Rights.

•  Right to Know: Request disclosure of categories and specific pieces of Personal Information collected, sources, purposes, and third parties with whom we share.
•  Right to Delete: Request deletion of your Personal Information (subject to legal exceptions).
•  Right to Correct: Request correction of inaccurate Personal Information.
•  Right to Opt-Out of Sale/Sharing: Direct us not to sell or share your Personal Information. See our "Do Not Sell or Share My Personal Information" page or our Cookie Policy for opt-out instructions.
•  Right to Limit Sensitive Personal Information: We do not collect or use sensitive Personal Information beyond what is necessary to provide our products and services.
•  Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

15.6  How to Exercise Your Rights. Contact us at info@frenchfitness.com or call 1-925-430-6111. We will verify your identity before processing requests. Response time is 45 days (extendable by 45 days with notice).

15.7  Authorized Agents. You may designate an authorized agent to make requests on your behalf. If you do so, the agent must present signed written authorization, and you will be required to verify your own identity. Verification is not needed if the agent has power of attorney under Cal. Prob. Code §§ 4121 to 4130.

16. ADDITIONAL TERMS FOR EU AND UK CITIZENS

16.1  Controller Information. For individuals in the EEA or UK, the term Personal Information is equivalent to "personal data" under applicable European and UK data protection laws. We are the data controller of your Personal Information collected through the Website. In some cases, we may transfer your Personal Information to countries outside of the UK or EU/EEA. In such cases, we implement appropriate safeguards to protect your Personal Information.

17. THIRD PARTY SITES AND SERVICES

17.1  The Website may embed content provided by others or include links to other websites. These companies may collect information about you when you interact with their content. We do not control their information practices. Please review their privacy policies before providing any personal data to them.

18. CHILDREN'S PERSONAL INFORMATION

18.1  Our Website is intended solely for persons who are eighteen (18) years of age or older. We do not knowingly collect Personal Information from children. If we learn that we have collected Personal Information from a child, we will take reasonable steps to delete such information. Parents or guardians who believe that their child has submitted Personal Information to us should contact us at info@frenchfitness.com.

19. NO PROFILING, AUTOMATED DECISION-MAKING

19.1  We do not engage in profiling of consumers in furtherance of automated decisions that produce legal or similarly significant effects.

20. INQUIRIES AND COMPLAINTS

20.1  If you have any privacy complaint, please contact us. If you are not satisfied with the outcome, you may report the issue to the data protection authority in your jurisdiction.

21. REVISIONS

21.1  We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Website with a new "Effective Date." We will never materially change our policies to make them less protective of Personal Information collected in the past without informing affected customers and giving them a choice.

22. CONTACT US

22.1  TJF Ventures LLC d/b/a French Fitness
Legal / Privacy Mailing Address:
537 Stone Rd. STE F, Benicia, CA 94510
Phone: 1-925-430-6111
Email: info@frenchfitness.com

See Also: Cookie Policy | Terms & Conditions | "Do Not Sell or Share My Personal Information" page