CHARGEBACK POLICY
Legal Name: TJF Ventures LLC
Doing Business As (DBA): French Fitness
info@frenchfitness.com
(925) 430-6111
Effective Date: December 1, 2025
IMPORTANT INFORMATION
In most cases, a chargeback should not be necessary. Please contact us first – we are here to help!
If you think your credit card, debit card, or payment method was used fraudulently, if you want to RETURN or CANCEL an order, if you received damaged goods, or for any other concern, please contact us for immediate resolution. We will work with you to resolve your issue quickly.
Contact Us: info@frenchfitness.com | (925) 430-6111
1. CHARGEBACKS
1.1 We accept the payment methods published at our payment methods page. You must provide authorization through clicking “I Agree” for every payment. Your authorization is a binding agreement for us to charge your card or payment method.
1.2 If you want to dispute an order or charge, please file a return or cancellation through our customer service team first. In most situations, we can resolve your concern faster than the chargeback process.
1.3 We do not require customers to waive their right to dispute card transactions. If you believe your credit card, debit card, or payment method was used fraudulently on the website, or if you want to return or cancel an order, please contact us for immediate resolution. We will be happy to assist you.
1.4 We do not recover chargeback amounts by recharging your card. In the event of a chargeback, we may pursue other lawful means to recover lost revenue, as described below.
2. FREIGHT DAMAGE, DEFECTS, AND REMANUFACTURED EQUIPMENT
Please read carefully: These situations are NOT valid reasons for a chargeback.
2.1 Freight Damage
If your freight delivery arrives damaged, this is not a valid reason for a chargeback. Per our policies:
• You must note all damage on the delivery receipt at time of delivery
• Report damage to us within 48 hours with photos
• We will repair the damage or send replacement parts under warranty
• If damage is severe and unrepairable, we will work with you on a resolution
Filing a chargeback for freight damage instead of following our damage claim process may be considered chargeback abuse.
2.2 Defects and Malfunctions
If your product has a defect or malfunction, this is not a valid reason for a chargeback. Per our policies:
• Contact us to report the issue
• Defects are repaired under warranty – we send parts or schedule service
• We do not accept returns for issues that can be repaired
• If an issue cannot be resolved after reasonable repair attempts, we will work with you
Filing a chargeback for a defect instead of using our warranty service may be considered chargeback abuse.
2.3 Remanufactured Commercial Equipment
Remanufactured commercial equipment is not returnable (except where required by applicable law) and is not a valid reason for a chargeback. Per our policies:
• These items are covered by warranty service only
• All issues are resolved through repair/parts replacement
• Minor cosmetic imperfections (scratches, scuffs, touch-up paint, color variations) are normal for remanufactured equipment, are not defects, and are not grounds for return or chargeback
• Buyer’s remorse, comfort preference, noise level, or preference changes are not grounds for return or chargeback
Filing a chargeback to circumvent our no-return policy on remanufactured equipment is considered chargeback abuse.
Note: This policy explains how we handle these issues under our own terms and conditions. It does not limit any rights you may have under your cardholder or account agreement or under applicable law.
3. CONTESTING CHARGEBACKS
3.1 You agree to assist us, at your expense, to investigate your transaction regarding a chargeback. You agree to cooperate and provide all information that we request from you for the purposes of investigating and/or contesting a chargeback.
3.2 We reserve the right to contest and recover chargebacks from you, even if your access to the website or our products has been terminated.
4. RETURN OF PRODUCT AFTER CHARGEBACK
4.1 If you want to dispute an order or charge, please file a return or cancellation through our customer service first.
4.2 Return shipping is at your expense. If your payment provider resolves a chargeback in your favor, you acknowledge and agree to return the product to us at your own expense within the specified return period. Failure to return the product may result in collection action.
5. CONSEQUENCES OF BAD-FAITH OR ABUSIVE CHARGEBACKS
This section applies only to clear cases of bad-faith or abusive chargebacks – not to legitimate disputes or good-faith disagreements.
5.1 If you file a chargeback for a clearly valid charge (for example, to avoid our return policy, to get a refund on equipment you refuse to return, or to circumvent our freight damage/warranty processes), this may be considered chargeback abuse.
5.2 If you attempt to dispute or deny a valid charge, we will contact you directly, giving you ten (10) calendar days to reverse your dispute, return the product, or provide additional information that may resolve the matter.
5.3 Only in cases of clear bad-faith or abusive chargebacks where the customer refuses to cooperate, retains products without payment, or demonstrates intent to defraud, may the following consequences apply:
• Legal action to recover the funds and products
• Collection activities
• Reporting your account as delinquent to credit bureaus
• Reporting to chargeback prevention databases
We will not pursue these remedies against customers who are acting in good faith or who are simply unaware of our policies. If you filed a chargeback by mistake or misunderstanding, please contact us – we want to resolve the issue, not escalate it.
6. CHARGEBACK ABUSE POLICY
6.1 You agree not to abuse any payment method provider’s chargeback policy or this chargeback policy.
6.2 We reserve the right to report chargeback incidents to designated databases, which may affect your ability to make future credit card purchases at other merchants. We use this remedy sparingly and only for clear cases of abuse.
6.3 Unresolved abusive chargeback issues may be reported to major credit bureaus, chargeback prevention databases, and collection companies.
7. OUR COMMITMENT TO FAIR RESOLUTION
We understand that issues happen. Our goal is to resolve every concern fairly and quickly. Before filing a chargeback, please give us the opportunity to help:
• We respond to most inquiries within 24–48 hours
• We have flexible solutions for most situations
• Our warranty service resolves most defect issues quickly
• We want you to be satisfied with your purchase
8. CONTACT US
TJF Ventures LLC d/b/a French Fitness
537 Stone Rd. STE F, Benicia, CA 94510
Phone: 1-925-430-6111
Email: info@frenchfitness.com